At TEI Spa Beauty, we firmly believe in product quality and our Quality Assurance processes. We manufacture within Good Manufacturing Practices (GMP) along with registered with FDA. Every device is subjected to detailed inspection and test procedures to ensure it meets our exact specifications.
If you are not completely satisfied with your TEI Spa Beauty Tools, please follow our below warranty & return policy.
Initiate a Return
Please call 1-702-848-7388 to apply for RA number. When sending in items for refund or repair, you must have a copy of purchase receipt from TEI Spa Beauty and include in your package. If unsure of your return type, please email firstname.lastname@example.org with product images.
Returns & Refund Policy
TEI Spa is proud to offer a 30 Day Money Back Guarantee. If you decide to return your TEI Spa purchase, you have 30 days from the receipt of sale to do so. All Money Back Guarantees require unused tools in original packaging and proof of purchase directly from TEI Spa Beauty Website.
Unopened and unused items may be returned after 30 days of purchase minus a 25% restocking fee. Shipping costs are nonrefundable.
Used items and devices CANNOT be returned for sanitary purposes and due to U.S. Health Regulations.
NO RETURNS on cleansers, serums, oils, sprays, etc. including, but not limited to: Essential Oils, Misting Sprays, 24 Karat Gold Firming Serum, Bamboo Makeup Brushes, Creams, Scrubs, Serums/Gels, Cotton Swabs, PPE and facial masks.
Return Postage is not refundable. Proof of purchase is required.
Please retain your proof of purchase, as it is required for all refunds and returns. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If you have purchased a product from an unauthorized resellers, please make sure to contact them before send the product to our office.
We apologize for the inconvenience, but due to the possibility of product contamination, we are not able to accept returns on the above items.
Returns due to human error will not be accepted, such as dropping on the floor, tampering with product, inappropriate usage, use with power outlet other than the one provided or water damage. Other issues will be reviewed on a case-by-case basis.
*We DO NOT except returns from unauthorized resellers.
If you received your product damaged during shipping, please save the damaged box and product(s). We will send a return call tag.
TEI Spa is proud to offer a 1 year Manufacturer’s Warranty on all of our beauty tools that have product registration. While unusual, if there is a defect with one of our products you may send it to us for our professional review. Upon inspection if it is indeed deemed to be a manufacturer’s defect we will send a replacement tool or offer a product credit. If we receive the tool and it does not have a manufacturer’s defect the customer can have it sent back to them at their expense. Tools without product registration can be submitted with proof of purchase but are not guaranteed under the Warranty program.
Any tempering such as dropping or causing by liquid/oil usage not include within warranty policy.
An extended 2-year warranty is available for purchase by contacting a representative at (702) 848-7388. Warranties are only valid for items purchased through authorized sellers, returned within the warranty dates, and have a physical product purchase receipt from the location purchase.
*All products bought from unauthorized resellers ARE NOT qualified for the one year warranty.